FAQ's


When will I receive my order?
We advise 10-14 working days for dispatch on all orders due to everything being custom made to order. This begins one working day after your order was completed (payment received) and does not include our closed days such as holidays & weeekends.

I'd really like to order but I need the products as soon as possible?
Contact us before ordering - we're always doing our best to help customers, this often includes last minuite orders.

Which carrier is my parcel coming with?
Standard UK orders are processed via Royal Mail, for some parcels we have to rely on differant carriers however all services are fully insured and tracked for extra peace of mind.

I haven't received my order yet?
If it has been 20 working days since placing your order and you have not recieved any notice of attepmted delivery please contact us.
As parcels have to be signed for Ryoal Mail will pop a card through your door to rearrange delivery or collect from your local sorting office.

Which size do I need?
Using our measuring guides please take your horses measuremnts and send them over, from this we can determine which products might suit best or if made to measure is required.

Can I order if I don't live in the UK?
Most definitely! Our products are loved worldwide, we have many much loved customers all owver the world.

Can I use mane/tail bags all year round?
All bags can be used all year round inside the stable or out in the paddock. The more you protect the hair the better it will grow, you'll also see a great differance in staining too.

Can all leg wear be used for farrier visits, travelling and stain prevention?
Yes, all boots/socks hold the feather up off the hoof and protect some (if not all) of the leg.
Farriers are always very grateful of feather out their way, in winter especially; legs being covered to prevent them being wet/muddied up by feathered legs.

Is water resistant lycra waterproof?
No. Water resistant means they will repel splashes, stains and rain as well as dusty yards, black rubber surfacing etc.

Will legs sweat in socks/boots?
No, lycra feather socks are made of a soft stretchy fabric which will not overheat legs.
Waterproof feather boots are lightweight and breathable, quite differant to turnout rug type fabric.

Will the socks/boots stop feather mites or made my horse more prone to mites?
Absolutely not, mites must be regularly treated with a topical treatments such as fipronil. Chorioptes mites burrow and feed off of skin therefore boots will not effect or aid this at all.