Shipping Policy

Thank you for visiting and shopping at Trophy Tails.​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 10-14 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping charges for your order will be calculated and displayed at checkout.


Delivery delays can occasionally occur.


We ship to most UK postcodes.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.



Customs, Duties and Taxes

Trophy Tails​ is not responsible for any customs tariffs and taxes imposed during or after shipping they are the customers responsibility.

Damages

Trophy Tails​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim  (a photograph of the damaged goods will help).


International Shipping Policy
We currently do not ship outside the UK unless prior agreements are arranged - please contact us.  




Returns
Our policy lasts 14 days from receipt of purchase/despatch (latter of the two).  After 14 days unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it and in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We advise you send items recorded or tracked and insured for the value incase they're lost in the post.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will keep you updated on this.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item



Several types of goods are exempt from being returned if you are unsure whether the product you're interested in qualifies please contact us before placing your order.

Additional non-returnable items:
Gift cards
Grooming Products/Soaps
Damaged/soiled products.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.


Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company and bank, it may take some time for your refund to be processed.
If you’ve done all of this and you still have not received your refund, please contact us at hannah@trophytails.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items and offers cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.




COVID 19 UPDATE: ALL ORDERS ARE LIMITED

Our standard 10-14 working days for dispatch still applies however please be advised your order may incur delays due to stockist dispatching fabrics etc and postal services taking a little longer than usual.
We are offering 10% off all orders - please enquire to receive a discount code.
Please contact us prior to placing your order via our Facebook page or email hannah@trophytails.co.uk