Domestic Shipping Policy
Shipment processing time
All orders are handmade to order to your requirements, we advise 10-14 working days for dispatch.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Our set shipping fee calculated at the checkout is to standard UK postcodes.
We ship worldwide via separate negotiation, please email us for a shipping quote.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours. Tracking information will be found on your PayPal transaction.
Customs, Duties and Taxes
Trophy Tails is not responsible for any customs tariffs and taxes imposed during or after shipping they are the customers responsibility.
Trophy Tails is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim (a photograph of the damaged goods is requires).
How it works:
You will receive an invoice via PayPal for goods/services.
You do not need a PayPal account to order, you can use your all major cards via PayPal.
Please include in your email what you'd like to order and your address, this will give us a good idea of size/weight of the parcel to run a shipping quote with out courier.
ALL shipping is tracked, insured to full value and recorded delivery.
Please note: some email servers send our emails to your junk mail box, if you're waiting to hear from us we could be such in your spam folder!